Refund Policy

This Refund Policy explains how refunds and payment-related issues are handled for services provided through CabMe, including rides, parcel delivery, and vehicle rental services.

1. Ride Refunds

A customer may be eligible for a refund when a confirmed ride cannot be completed due to circumstances attributable to the platform or service provider.

Refund eligibility may depend on:

• Booking status.

• Cancellation time.

• Reason for cancellation.

• Driver availability.

• Payment status.

• Applicable cancellation rules.

If a customer cancels a ride after the applicable cancellation period, a cancellation charge may apply.

2. Parcel Delivery Refunds

For parcel-delivery services, refund eligibility may depend on the reason the delivery was cancelled or could not be completed.

Customers may be eligible for a refund when a delivery cannot be fulfilled due to a platform or service-provider issue.

Refunds may not apply when the customer provides incorrect pickup or delivery information, submits a prohibited parcel, or causes the service failure.

3. Vehicle Rental Refunds

Rental refunds depend on the rental booking status and the applicable rental cancellation conditions.

A customer may receive a full or partial refund when a rental booking is cancelled within the permitted cancellation period or when CabMe is unable to provide the confirmed rental service.

4. Driver or Platform Cancellation

If a confirmed service is cancelled by CabMe, a driver, or dispatch operations for reasons not attributable to the customer, the customer may be eligible for a refund of the applicable amount paid for that service.

5. Duplicate or Incorrect Charges

If you believe that you have been charged more than once for the same service or have received an incorrect charge, you should contact CabMe support with the relevant booking and payment information.

After reviewing the transaction, CabMe may issue an appropriate refund where an error is confirmed.

6. Refund Processing

Approved refunds will be processed using the applicable payment method or according to the available refund process.

The time required for the refunded amount to appear in a customer's account may depend on the payment provider or financial institution.

7. Non-Refundable Charges

Certain charges may be non-refundable where they relate to completed services, applicable cancellation fees, customer-caused service failures, or other charges clearly identified as non-refundable during the booking process.

8. How to Request a Refund

To request a refund, customers should contact CabMe support and provide:

• Customer name.

• Booking or transaction number.

• Service type.

• Date of the booking.

• Reason for the refund request.

• Relevant payment information.

CabMe may review the booking, trip status, cancellation information, and payment records before making a refund decision.

9. Refund Review

Refund requests are reviewed according to the circumstances of each booking and the applicable CabMe service rules.

CabMe reserves the right to reject refund requests where the service was correctly provided, the applicable cancellation conditions were not met, or the request involves misuse or fraudulent activity.

10. Policy Updates

CabMe may update this Refund Policy when its services, payment methods, or operational policies change.

The latest version published on the CabMe platform will apply to future transactions.